Frequently Asked Questions

Short answers on Aqta's pricing, trials and compliance

Pricing & usage

How is usage calculated?

Aqta uses a hybrid model. Each plan includes a fixed monthly fee with an allowance of tokens and agent environments. If you exceed those limits in production, we agree simple, pre‑defined overage rates so your bill stays predictable as usage grows.

Is there a minimum contract or seat count?

No. You can start on the free Starter tier with a single workload and upgrade when you are ready for production features. Enterprise contracts are available for larger teams and regulated use cases.

Do you meter non‑LLM tools (APIs, databases)?

Aqta observes all traffic through the gateway, but commercial usage is based on AI workloads. You are not billed separately for tool calls (APIs, databases) invoked as part of an agent trace.

Security & compliance

What about data privacy?

Aqta is GDPR‑aligned and never trains on your data. By default we log only what is needed for audit trails and troubleshooting, and Enterprise customers can self‑host for full data sovereignty.

Are you a data processor or a controller?

For most deployments Aqta acts as a data processor under GDPR: your organisation remains the controller and determines the purposes and means of processing. Aqta processes data only on your instructions, under a Data Processing Agreement (DPA).

How does Aqta support EU AI Act compliance?

Aqta focuses on runtime requirements for high‑risk AI systems: traceable logs in line with Article 12 record‑keeping duties, human‑in‑the‑loop controls consistent with Article 14, and post‑market monitoring. The gateway generates audit‑ready traces you can plug into your EU AI Act documentation and risk register.

Will Aqta increase latency for my agents?

The gateway is designed as a thin layer. For typical workloads, network overhead is in the low‑millisecond range per call, and most latency still comes from the LLM provider. We can benchmark your current setup during a trial.

How does the design partner programme work?

Design partners get Aqta Growth free for an agreed period in exchange for regular feedback and a testimonial if the product delivers value. Design partners also help shape the roadmap, especially around reporting and compliance exports.

What does onboarding look like?

Most teams point one OpenAI‑compatible client at the Aqta gateway in under a day. We start in non‑blocking "observe‑only" mode, then work with your team to enable loop detection, spend caps, and human‑in‑the‑loop policies for high‑risk flows.